FAQ

For any questions or inquires email:   info@kurlylab.com

Privacy Details:
Q: How do you handle my personal information?
A: At Kurly Lab, we take your privacy seriously. We ensure that all personal information provided by our customers is securely handled and protected. Rest assured that your data is kept confidential and is never shared with third parties without your consent.

Delivery Details:
Q: How long does shipping take?
A: We aim to provide swift delivery of our premium curly hair products across Australia. Typically, orders are processed and shipped within 3-5 business days. You can expect timely delivery with reliable tracking options to keep you informed every step of the way.

Refund Policy:
Q: What if I'm not satisfied with my purchase?
A: Your satisfaction is our priority. In the rare event that you're not completely satisfied with your purchase, we offer a straightforward refund process. Simply reach out to our customer service team within 3 days of receiving your order, and we'll guide you through the process of returning the product for a refund. We stand by the quality of our products and strive to ensure a hassle-free experience for our customers.

Meet the Founder

Hi! I'm Sophia, a 20-year-old Sydneysider with a mission to revolutionize the curly hair market in Australia.

My personal journey with curly hair has been quite the ride. I've faced challenges finding accessible products in a culture that often idealizes straight hair. As Australia embraces its multicultural richness, I saw the need for Australian made curl products that reflect our diverse community.

These experiences inspired me to create Kurly Lab. A brand dedicated to empowering individuals to embrace their unique curls. Through our thoughtfully crafted products and easily accessible educational resources, we aim to equip you with the tools and knowledge to unlock the full potential of your curls.

Join us as we celebrate the beauty of natural curls and cultivate self-love and confidence with every curl. Let's embrace our curls together at Kurly Lab.

Xox Sophia

Hi! I'm Sophia, a 20-year-old Sydneysider with a mission to revolutionize the curly hair market in Australia.

My personal journey with curly hair has been quite the ride. I've faced challenges finding accessible products in a culture that often idealizes straight hair. As Australia embraces its multicultural richness, I saw the need for Australian made curl products that reflect our diverse community.

These experiences inspired me to create Kurly Lab. A brand dedicated to empowering individuals to embrace their unique curls. Through our thoughtfully crafted products and easily accessible educational resources, we aim to equip you with the tools and knowledge to unlock the full potential of your curls.

Join us as we celebrate the beauty of natural curls and cultivate self-love and confidence with every curl. Let's embrace our curls together at Kurly Lab.

Xox Sophia

Our Values

  • Australian Made

    Supporting local economy, ensuring quality standards.

  • Promoting Self Love

    Empowering individuals to embrace their unique curl patterns.

  • Cruelty Free

    Commitment to ethical practices, ensuring no animal testing and using cruelty free ingredients.

  • Community

    We foster a supportive and inclusive community on social media where we can all share experiences, and learn from one another.

  • Confidence

    Encouraging individuals to feel empowered and confident in their natural hair.

  • Education

    Providing resources to empower individuals with knowledge about their curls, enabling them to develop effective care routines.