FAQ

For any questions or inquires email:   info@kurlylab.com

Privacy Details:
Q: How do you handle my personal information?
A: At Kurly Lab, we take your privacy seriously. We ensure that all personal information provided by our customers is securely handled and protected. Rest assured that your data is kept confidential and is never shared with third parties without your consent.

Delivery Details:
Q: How long does shipping take?
A: We aim to provide swift delivery of our premium curly hair products across Australia. Typically, orders are processed and shipped within 3-5 business days. You can expect timely delivery with reliable tracking options to keep you informed every step of the way.

Refund Policy:
Q: What if I'm not satisfied with my purchase?
A: Your satisfaction is our priority. In the rare event that you're not completely satisfied with your purchase, we offer a straightforward refund process. Simply reach out to our customer service team within 3 days of receiving your order, and we'll guide you through the process of returning the product for a refund. We stand by the quality of our products and strive to ensure a hassle-free experience for our customers.

Our Values

  • Australian Made

    Supporting local economy, ensuring quality standards.

  • Promoting Self Love

    Empowering individuals to embrace their unique curl patterns.

  • Cruelty Free

    Commitment to ethical practices, ensuring no animal testing and using cruelty free ingredients.

  • Community

    We foster a supportive and inclusive community on social media where we can all share experiences, and learn from one another.

  • Confidence

    Encouraging individuals to feel empowered and confident in their natural hair.

  • Education

    Providing resources to empower individuals with knowledge about their curls, enabling them to develop effective care routines.